ProKleen, inc., has been cleaning buildings along the Wasatch Front in addition to all over the state of Utah for upwards of 30 years. Therefore, we believe it’s our duty to create and foster a relationship of trust with our current clients, future customers, as well as our community. As a result, we’ve decided to share some tricks of the trade in an effort to assist you and your business in making a suitable choice when hiring a commercial cleaning or janitorial company.
What to Look for: Green Light
A trustworthy commercial cleaning service will always be honest and forthright about whether or not the service they provide will take care of your specific situation. They will be honest about what they can as well as what they can’t do. ProKleen, Inc., offers a free building analysis so that both parties are on the same page about what to expect from one another.
2. Proper Vetting and Screening of Employees
A quality professional janitorial company will ensure that their employees are ethical and responsible. Your company deserves to have cleaning technicians who are as trustworthy as the employees you have working in your building. Which is why ProKleen always performs a background check on everyone we hire.
3. Succinct and Easy to Understand Contracts
Beware of inconclusive, difficult to comprehend contracts that are full of legal jargon. Most cleaning services are straightforward and shouldn’t be hidden within confusing vernacular or paperwork.
4. Positive Testimonials from Current Clients
There is no one better to rely on when it comes to the quality of service you’re going to receive from a cleaning service, than those who have previously conducted or currently are in business with the company you’re seeking to hire. Positive testimonials or ratings on media and Google are indicative of the caliber of services the company provides.
What to be Aware of: Red Flags
1. Low Balling
Oftentimes, as with many contractors, a janitorial service provider will come back from a bid with a price point that is significantly lower than everyone else’s. This is a common sales tactic known as ‘Low Balling.’ This occurs when a company promises everything you asked to have done at an unrealistic price, which means they will come back later with additional or hidden fees and in the long run, the job will cost you more than it would’ve if you had hired a moderately higher priced service.
2. Talking a Big Game
On the flip side of Low Balling, there are companies out there who hike up prices in an effort to make it seem like their services are the best on the market. We hate to break it to you, this is also a sales tactic. Human beings have triggers that these companies prey upon, we have learned to believe that just because something is expensive, that it’s the best. While sometimes true, it’s not always the case. Beware of the big talkers who claim they can provide the world, charge you an astronomical price and fall short on delivery.
3. Lack of Supervision of Cleaning
This is self explanatory, make sure to ask about supervision of day porters, night time cleaners and floor technicians. It’s wise to know who these people have to report to.
4. Ambiguous Communication
Communication is key. If an unforeseen circumstance occurs, know who is there to help you. There is nothing that can’t be resolved by a clear line of communication between our clients and us. If for some reason a company doesn’t provide a contact point, steer clear.